Robert Deigman is a co-founder and CEO of ATS Digital Services. ATS is basically a technical support company that helps clients with connection and troubleshooting issues. He graduated from Purdue University with a Bachelor’s in Organizational Leadership in 1995. Afterward, he played for the Miami Dolphins and New York Jets from 1997-1998. The next year, he co-founded Fanlink Inc. which was his first entreprneurial venue.
Before co-founding ATS, Deigman worked for Anti-Malware. There, he learned to work with trial software. However, Anti-Malware started to run into a lot of trouble with downloads so Deigman helped to integrate the phone number onto its download. Upon doing so, he and his team finally discovered that malware, unfortunately, had figured out how to block their downloads. As a result, Robert Deigman and his team came up with having in-house technical support agents to remove the malware by connecting to the client’s machine directly.
Deigman and his partners left the Anti-Malware when they felt that they could maximize on the remote connections. He says that one trend that excites him is that the need to take computers and other devices to giant companies or hiring technicians to come into the home to fix devices is going out. Instead, clients can give the technicians their information and have them fix it virtually. Another perk to that is that the client can interrupt the service if they don’t feel that it’s being done right.
Deigman believes that one habit that makes him so successful is his talent for reading and researching the numbers. He does so in a way that’s similar to clinical research. He gathers a sample, analyzes the patterns, tests the ideas and cases to figure out whether they make sense or not. If they don’t work, he either figures out how to adjust them or throw in the towel. If they do work, Deigman immediately calls for their increase. He is also very strategic about generating his profits. For example, when going after investor money, Deigman looks for those who also have a lot of influence or own a business that can feed into his.